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SAP User Experience

• The PeP Project: Evaluating the Responsiveness of SAP Applications from a User-Centered Perspective
• Providing a Web-Like User Experience to Business Users – The New SAP CRM Web Client User Interface
• A Fresh Look for a Better User Experience
• World Usability Day 2007 – "Making Life Easy"
• Breaking Down Barriers
• World Usability Day 2006: "Making Life Easy"
• World Usability Day 2006 – "Making Life Easy"
• User-Centered Design: SAP Analytics Customer Validation Project
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• Gesture Navigation in Contextual Menus
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• Announcing a Project – Understanding the Role of Emotion in eLearning
• Location-Awareness for Improving the Usability of Mobile Enterprise Applications
• User Interface Design in APO (updated 01/15/2004)

ASUG

• Participant Groks Usability at ASUG 2007 Annual Conference
• SAP User Experience at ASUG/SAPPHIRE 2007!
• SAP Usability Activities at ASUG 2002 Annual Conference & Vendor Fair
• SAP Usability Activities at ASUG 2001

Conference Reports

• INTERACT 2009 – Research & Practice?
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• Innovationsforum Interaktionsdesign, Potsdam, Germany
• CHI 2006 – A Selective Reflection...
• INTERACT 2005 – Communicating Naturally Through Computers?
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• CHI 2004 – A Personal Report
• SAP's Presence at April's CHI 2004 in Vienna, Austria – A Photo Story
• CHI 2003 – New Horizons, But What Are They?
• CHI 2002 – A Newcomer's Report
• CHI 2002 – Changing the World, Changing Ourselves
• CHI 2001 – Anyone (Karsten). Anywhere (Seattle)
• CHI 2001 – A Personal View
• CHI 2001 – A Collection of Very Subjective Snippets

Future Scope

• Future Scope – The Post-PC Era
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• Future Scope – Tangible Information

 

SAP Usability Activities at ASUG 2001

By Beth Russell, SAP AG – July 27, 2001

 

"SAP seems to be aggressively catering to its customers. The usability tests are testimony to this."

This is just part of the positive feedback the SAP Usability Group received in reaction to the Usability Activities it conducted at the recent ASUG (American SAP Users' Group) Annual Conference & Vendor Fair, May 20-23rd in Miami Beach, Florida. A team of approximately 40 SAP developers, product managers, and usability experts conducted 250+ one-on-one test sessions with SAP customers, partners, employees, and prospects. These sessions gave ASUG members the opportunity to test and give feedback on some of the latest SAP development projects. They gave developers the chance to speak directly with users and bring back improvements, design ideas, and unanswered questions to their respective development groups.

Tests were run in a variety of product areas:

• mySAP Business Information Warehouse (BW)
• mySAP Customer Relationship Management (CRM)
• mySAP Financials
• mySAP Mobile Solutions
• mySAP Marketplace
• Enterprise Portals

Each test session lasted approximately 60 minutes, and entailed a brief introduction to the test scenario, lengthy hands-on work by the tester, and wrap up. For example, in the CRM area users were asked to take on the role of a sales representative or sales manager to "perform his daily tasks of checking and creating activities, opportunities, quotations, and orders using a personal digital assistant (PDA)."

Feedback received included praise for new directions that SAP is taking, but also constructive criticism about navigation, interface terminology, icons, sort and search functionality, and general design and visualization issues. Some general comments from testers:

• "(The application) needs some work to make it more intuitive in terms of what tabs contain what information."
• "(I) feel it's a good idea to get the best navigation techniques for end users."
• "Keep doing this! It's a great barometer for workability of your products."
• "Excellent chance to interact with designers to make product friendlier."
• "I think this is fabulous! A great opportunity to gain information about upcoming products and give my feedback in advance! I plan to take advantage of this every chance I get."
• "Great idea - very useful - better than client demos."

 

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