Examples for Internet Application Components

Employee Self-Service (ESS) | Business-to-Customer | Business-to-Business

This page lists typical examples for existing or possible SAP Internet Application Components (IACs).

Employee Self-Service (ESS)

Employee self-service means that typical tasks that had been delegated to secretaries or other colleagues in the past, are now done by the employees themselves. Some typical ESS applications are:

Maintain personal data
Enter holidays and view approval status
Time management: arrival, leave, absence
Find people, addresses, phone numbers, ...
Order products online
Order services online
Book rooms
Book trainings

Business-to-Customer

Business-to-customer applications (B2C apps) are services offered by companies to their customers on the internet. This scenario implies that end-users vary widely in their computer literacy. Thus B2C applications should be as easy to use and self-explaining as possible.

Direct Sales

Restricted product range, for example books, music CDs, media in general, photography articles, computers, flowers
Catalogues, i.e. broad product range (warehouses, technical warehouses)
Product configuration for computers, cars, etc.

Direct Booking

Train, flights, ferry, car rental, hotels (incl. „combined packages“)

Direct Banking, Auctions

Online banking (status requests, information, orders, transfers, ...)
Online auctions

Status, Information

Status of shipments in general (e.g. UPS, FedEx, German Post)
Online Sales, e.g. shipment status, product availability
Product information
Products and price comparisons, dealer comparisons, references to dealers

Business-to-Business

Business-to-business applications (B2B apps) comprise business scenarios taking place either on the intranet within a company, or on the internet between companies. B2B applications are typically used on a regular basis; therefore they need not be as self-explaining as B2C applications. However, the degree of computer literacy may vary widely among users, depending on how much effort a company puts into training its employees.

Intranet

Retail (whole process, including goods entry, inventory, specials, master data, time management, ...)
Example: SAP Retail Store

Internet

Orders from external vendors
Example: Procurement Suite (complete order process for external vendors)
Bidding from and comparisons of vendors

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