UCD Process

back To Overview of Resources

SAP UCD

Usability Activities

See also...

 

SAP Usability Activities at ASUG Events: Collecting Feedback From End Users

By Keri Carpenter, SAP User Experiene, SAP Labs, Palo Alto – 06/05/2007

Overview

 

Summary

At ASUG events, SAP development staff – developers, product management specialists, and user interface designers – have the opportunity to collect feedback on design concepts and applications directly from end users. This is accomplished by carrying out SAP Usability Activities, including usability tests, user interviews, or focus group sessions. The User Productivity Group of SAP Labs in Palo Alto organizes and supports these activities by collaborating with development groups in all phases: preparation, on-site support, and post-event analysis and reporting.

 

What is ASUG and how does it Relate to SAP?

ASUG stands for "Americas' SAP Users' Group." ASUG is an independent, non-profit organization of SAP customer companies and eligible third- party vendors and consultants. The organization's goals are to educate members, facilitate networking among colleagues and SAP representatives, and influence future SAP product releases and direction. ASUG has more than 1,300 corporate memberships, which includes over 30,000 individuals who participate in ASUG functions throughout the year.

SAP Usability Activities are part of the Product Changes section of the mutual ASUG-SAP Influence Model, working towards the creation of benefits for both ASUG members and SAP.

 

What are Typical SAP Usability Activities at ASUG Events?

Usability activities give SAP colleagues the opportunity to interact with a wide array of SAP customers, partners, and prospects one-on-one, in a hands-on setting. Individual activity sessions normally last 60-90 minutes, and include one or a combination of the following:

How do you benefit from conducting SAP Usability Activities at ASUG events? You can receive direct feedback and ideas from the end users with regard to your application or design concept. When using prototypes this helps to make the right design decisions and avoid risks at an early stage of the development phase, thus increasing chances that your final design will meet customer needs. By conducting usability activities, development groups put the Usability Standard of our Product Innovation Lifecycle (PIL) into practice which is based on the ISO standard 13407 on Human-Centered Design Processes for Interactive Systems, particularly with regard to:

Usability activities bear the potential for additional benefits which are closer related to product management or product definition goals: e.g., inquiring about customer requirements, educating participants about new design features or development directions. While a portion of participants also wants to learn something new, they choose usability activities deliberately for their high degree of interactivity and opportunity to give personal input.

See how SAP Usability Activities ("Usability Testing") fit into the mutual ASUG Influence model

 

Events

2007

ASUG Fall Forums

2007 ASUG/SAPPHIRE Annual Conference & Vendor Fair

 

Previous Events

2006

2006 ASUG Annual Conference & Vendor Fair (and SAPPHIRE)

2005

ASUG Fall Forums

2005 ASUG Annual Conference & Vendor Fair

TechEd '05

2004

2003

2002

2001

2000

1999

 

Additional Information and Resources

Contact

 

top top